{"id":43021,"date":"2023-02-26T01:14:58","date_gmt":"2023-02-26T00:14:58","guid":{"rendered":"https:\/\/www.naturgy.com\/excelencia-en-el-servicio\/"},"modified":"2023-04-27T09:50:20","modified_gmt":"2023-04-27T07:50:20","slug":"excel%c2%b7lencia-en-el-servei","status":"publish","type":"page","link":"https:\/\/www.naturgy.com\/ca\/excel%c2%b7lencia-en-el-servei\/","title":{"rendered":"Excel\u00b7l\u00e8ncia en el servei"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"43021\" class=\"elementor elementor-43021 elementor-31871\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-98cf47b e-flex e-con-boxed e-con e-parent\" data-id=\"98cf47b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-405eace8 e-con-full e-flex e-con e-parent\" data-id=\"405eace8\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-776d92d0 elementor-widget elementor-widget-shortcode\" data-id=\"776d92d0\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Inici<\/span><\/p><\/nav><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e7776fc elementor-widget elementor-widget-heading\" data-id=\"6e7776fc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Excel\u00b7l\u00e8ncia en el servei<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-328e067f e-con-full e-flex e-con e-parent\" data-id=\"328e067f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4d3a1f77 elementor-widget elementor-widget-spacer\" data-id=\"4d3a1f77\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3a07ed8d e-flex e-con-boxed e-con e-parent\" data-id=\"3a07ed8d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24866d49 elementor-widget elementor-widget-image\" data-id=\"24866d49\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1150\" height=\"400\" src=\"https:\/\/www.naturgy.com\/\/app\/uploads\/2023\/03\/D_Excelencia_en_el_servicio.png\" class=\"attachment-full size-full wp-image-37195\" alt=\"\" srcset=\"https:\/\/www.naturgy.com\/\/app\/uploads\/2023\/03\/D_Excelencia_en_el_servicio.png 1150w, https:\/\/www.naturgy.com\/\/app\/uploads\/2023\/03\/D_Excelencia_en_el_servicio-300x104.png 300w, https:\/\/www.naturgy.com\/\/app\/uploads\/2023\/03\/D_Excelencia_en_el_servicio-1024x356.png 1024w, https:\/\/www.naturgy.com\/\/app\/uploads\/2023\/03\/D_Excelencia_en_el_servicio-768x267.png 768w\" sizes=\"(max-width: 1150px) 100vw, 1150px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9154428 elementor-widget elementor-widget-spacer\" data-id=\"9154428\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b2c8f92 elementor-widget elementor-widget-heading\" data-id=\"b2c8f92\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Mantenim un di\u00e0leg actiu amb el client per a millorar la seguretat i la competitivitat dels nostres serveis i productes<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-433b0b68 elementor-widget elementor-widget-text-editor\" data-id=\"433b0b68\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>El client \u00e9s el centre de les nostres operacions, de manera que li proporcionem un servei \u00e0gil i eficient que, a m\u00e9s de complir els requisits legals i de rendibilitat, est\u00e0 alineat amb les seves necessitats.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-54f04205 e-con-full e-flex e-con e-parent\" data-id=\"54f04205\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-53335766 elementor-widget elementor-widget-spacer\" data-id=\"53335766\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d7abe84 e-flex e-con-boxed e-con e-parent\" data-id=\"d7abe84\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-38d2b16 elementor-widget elementor-widget-heading\" data-id=\"38d2b16\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Principis d\u2019actuaci\u00f3 responsable amb el client<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6e343b8 e-con-full e-flex e-con e-parent\" data-id=\"6e343b8\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-92a6e17 elementor-widget elementor-widget-spacer\" data-id=\"92a6e17\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-017ad41 grid col-3 e-flex e-con-boxed e-con e-parent\" data-id=\"017ad41\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1791896 e-con-full e-flex e-con e-parent\" data-id=\"1791896\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-399b545 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"399b545\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"graficas graficas-medalla1\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62c4509 elementor-widget elementor-widget-text-editor\" data-id=\"62c4509\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Trabajar para la mejora continua de la <strong>seguridad, fiabilidad y competitividad<\/strong> de todos los productos y servicios, ofreciendo el<strong> mayor nivel de calidad posible<\/strong> en funci\u00f3n de las mejores t\u00e9cnicas disponibles.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9b89e78 e-con-full e-flex e-con e-parent\" data-id=\"9b89e78\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6205053 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"6205053\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"personas personas-gente1\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ffbe4e elementor-widget elementor-widget-text-editor\" data-id=\"8ffbe4e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Promover una <strong>comunicaci\u00f3n activa y bidireccional<\/strong> que permita entender las expectativas y opiniones de los clientes y <strong>adaptar las respuestas<\/strong> de la compa\u00f1\u00eda a sus <strong>necesidades.<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ecca1e0 e-con-full e-flex e-con e-parent\" data-id=\"ecca1e0\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4f78285 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"4f78285\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"interfaz interfaz-chat\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e4622c8 elementor-widget elementor-widget-text-editor\" data-id=\"e4622c8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Facilitar<\/strong> las gestiones de los <strong>clientes<\/strong> a trav\u00e9s de una operativa <strong>simple y eficiente.<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-43684d5 e-con-full e-flex e-con e-parent\" data-id=\"43684d5\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-85e2a53 elementor-widget elementor-widget-spacer\" data-id=\"85e2a53\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-976f969 grid col-3 e-flex e-con-boxed e-con e-parent\" data-id=\"976f969\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d25d79f e-con-full e-flex e-con e-parent\" data-id=\"d25d79f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cd6c231 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"cd6c231\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"medioambiente medioambiente-hoja\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-701006d elementor-widget elementor-widget-text-editor\" data-id=\"701006d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ofertar productos y servicios innovadores que <strong>promuevan la eficiencia energ\u00e9tica<\/strong> y contribuyan a <strong>la sostenibilidad<\/strong> de la sociedad.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5bb0ddc e-con-full e-flex e-con e-parent\" data-id=\"5bb0ddc\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a9c4d50 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"a9c4d50\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"economia economia-carrito\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5c3604 elementor-widget elementor-widget-text-editor\" data-id=\"d5c3604\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Diversificar y ampliar<\/strong> la oferta comercial incluyendo productos y servicios de <strong>alto valor a\u00f1adido<\/strong> que respondan a la evoluci\u00f3n de las <strong>necesidades de los clientes.<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-43be046 e-con-full e-flex e-con e-parent\" data-id=\"43be046\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4a39b17 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"4a39b17\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"graficas graficas-consumos\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4507949 elementor-widget elementor-widget-text-editor\" data-id=\"4507949\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Aplicar la <strong>innovaci\u00f3n<\/strong> <strong>tecnol\u00f3gica<\/strong> y las mejores t\u00e9cnicas disponibles como medio para mantener un suministro <strong>eficiente, seguro y sostenible.<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a4e8a98 e-con-full e-flex e-con e-parent\" data-id=\"a4e8a98\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-568c892 elementor-widget elementor-widget-spacer\" data-id=\"568c892\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a338a06 e-flex e-con-boxed e-con e-parent\" data-id=\"a338a06\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d57ed3e elementor-widget elementor-widget-heading\" data-id=\"d57ed3e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Model d'atenci\u00f3n al client<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8292233 e-con-full e-flex e-con e-parent\" data-id=\"8292233\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-88cdc6d elementor-widget elementor-widget-spacer\" data-id=\"88cdc6d\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-16de60b4 grid col-3 e-flex e-con-boxed e-con e-parent\" data-id=\"16de60b4\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-391fe955 e-con-full e-flex e-con e-parent\" data-id=\"391fe955\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7035c915 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"7035c915\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"otros otros-formacion\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36487e06 elementor-widget elementor-widget-heading\" data-id=\"36487e06\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Operatiu i formatiu<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-486317dd elementor-widget elementor-widget-text-editor\" data-id=\"486317dd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Mira d\u2019anticipar-se\u00a0<\/strong>a les necessitats que plantegen els clients a trav\u00e9s de models predictius i an\u00e0lisi de dades.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5f80dcf0 e-con-full e-flex e-con e-parent\" data-id=\"5f80dcf0\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6cc652f6 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"6cc652f6\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"oficina oficina-dis-ordenador\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-59d6ec73 elementor-widget elementor-widget-heading\" data-id=\"59d6ec73\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Tecnol\u00f2gic<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63be2bb7 elementor-widget elementor-widget-text-editor\" data-id=\"63be2bb7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Aposta per una revoluci\u00f3 tecnol\u00f2gica<\/strong>\u00a0que impulsi l\u2019autogesti\u00f3 dels clients.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-11851d39 e-con-full e-flex e-con e-parent\" data-id=\"11851d39\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6aee0c82 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"6aee0c82\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"oficina oficina-documentos\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7badd979 elementor-widget elementor-widget-heading\" data-id=\"7badd979\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Contrataci\u00f3 i econ\u00f2mic<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f3281c8 elementor-widget elementor-widget-text-editor\" data-id=\"4f3281c8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Construcci\u00f3 d\u2019un model d\u2019aliances<\/strong>\u00a0amb els prove\u00efdors i un alineament dels objectius\u00a0<em>win-to-win<\/em>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3ab4262 e-con-full e-flex e-con e-parent\" data-id=\"3ab4262\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f616fb7 elementor-widget elementor-widget-spacer\" data-id=\"f616fb7\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-af4b58e e-flex e-con-boxed e-con e-parent\" data-id=\"af4b58e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9d788f2 elementor-widget elementor-widget-heading\" data-id=\"9d788f2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Les nostres eines<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b563810 e-con-full e-flex e-con e-parent\" data-id=\"b563810\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-597b6ba elementor-widget elementor-widget-spacer\" data-id=\"597b6ba\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4aad0a73 e-flex e-con-boxed e-con e-parent\" data-id=\"4aad0a73\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b324203 elementor-widget elementor-widget-spacer\" data-id=\"b324203\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1267eca1 has-icon elementor-widget elementor-widget-accordion\" data-id=\"1267eca1\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3081\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-3081\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Oferta comercial completa, efica\u00e7 i eficient<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3081\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-3081\"><p>La nostra oferta comercial est\u00e0 dirigida a llars, negocis i grans clients. Els productes oferts no es limiten al subministrament de gas i electricitat, sin\u00f3 que tamb\u00e9 inclouen altres \u00e0mbits.<\/p>\n<p><strong>Productos y servicios adaptados a las necesidades del cliente<\/strong><\/p>\n<ul>\n<li>Llars<\/li>\n<li>Negocis<\/li>\n<li>Grans clients<\/li>\n<li>Gas natural y electricitat<\/li>\n<li>Gas natural, electricitat y GNL<\/li>\n<\/ul><div><br><\/div>\n<p><strong>Serveis energ\u00e8tics<\/strong><\/p>\n<ul>\n<li>Equipament<\/li>\n<li>Serveis de valor afegit<\/li>\n<li>Ahorro y eficiencia<\/li>\n<li>&nbsp;Efici\u00e8ncia i sostenibilitat<\/li>\n<li>Solucions energ\u00e8tiques<\/li>\n<li>Gesti\u00f3 y assessorament personalitzat<\/li>\n<\/ul><div><br><\/div>\n<p>El desenvolupament de nous productes es fa partint de les necessitats detectades mitjan\u00e7ant els mecanismes habilitats. L\u2019oferta comercial busca l\u2019efic\u00e0cia i l\u2019efici\u00e8ncia per sobre d\u2019altres factors:<\/p>\n<ul>\n<li>&nbsp;Efic\u00e0cia per satisfer la demanda dels clients.<\/li>\n<li>&nbsp;Efici\u00e8ncia per assolir la m\u00e0xima competitivitat.<\/li>\n<\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3082\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-3082\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Mitjans d'atenci\u00f3 al client<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3082\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-3082\"><p><strong>Canal Digital <\/strong><br \/>El nostre web ofereix als clients i no clients, informaci\u00f3 online i consells de forma pr\u00e0ctica i senzilla, sobre estalvi energ\u00e8tic, climatitzaci\u00f3, il\u00b7luminaci\u00f3 i electrodom\u00e8stics eficients, perqu\u00e8 els clients estalvi\u00efn en les factures d\u2019una manera molt f\u00e0cil i, a m\u00e9s, permet la contractaci\u00f3 d\u2019energia i serveis. A trav\u00e9s de l\u2019\u00c0rea Clients i l\u2019app, els clients disposen d\u2019un cat\u00e0leg ampli de funcionalitats perqu\u00e8 autogestionin les seves dades, factures i contractes de manera directa, \u00e0gil i efica\u00e7.<\/p><p><strong>Canal Telef\u00f2nic<\/strong><br \/>El servei telef\u00f2nic ofereix un tracte personalitzat i especialitzat, amb tecnologia predictiva per atendre les peticions dels clients i adaptar cada soluci\u00f3 a les seves caracter\u00edstiques.<\/p><p><strong>Oficina de Garant\u00eda<\/strong><br \/>L\u2019Oficina de Garantia at\u00e9n els organismes que representen als clients i adapta els protocols oficials i administratius per aconseguir un tracte m\u00e9s simple, \u00e0gil i senzill per als clients.<\/p><p><strong>Canal Presencial- Centros <\/strong><br \/>A les nostres oficines, els clients troben el tracte directe i proper a les diverses sol\u00b7licituds que requereixen la nostra atenci\u00f3: informaci\u00f3, contractaci\u00f3 de productes i serveis amb assessorament personalitzat i resoluci\u00f3 d\u2019incid\u00e8ncies.<\/p><p><strong>Canal Presencial- Gestor Personal <\/strong><br \/>La nostra estructura territorial de gestors personals ofereix un servei exclusiu i at\u00e9n les necessitats dels clients in situ. Faciliten l\u2019activitat comercial dels clients a trav\u00e9s de l\u2019assessorament de productes i serveis, solucions d\u2019efici\u00e8ncia energ\u00e8tica, facilitadors digitals de gesti\u00f3 dom\u00f2tica i alta tecnologia en mobilitat.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3083\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-3083\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Processos d\u2019atenci\u00f3 adaptats a tots els clients <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3083\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-3083\"><p>Apliquem la innovaci\u00f3 tecnol\u00f2gica al servei d\u2019atenci\u00f3 al client per reduir les barreres ling\u00fc\u00edstiques, culturals, d\u2019alfabetitzaci\u00f3 o discapacitat, a fi de fer m\u00e9s accessible i simple la comunicaci\u00f3 amb els nostres clients.<br \/><br \/>Hem posat una atenci\u00f3 especial en els col\u00b7lectius m\u00e9s vulnerables com a exemple del nostre comprom\u00eds per promoure una comunicaci\u00f3 simple, clara i f\u00e0cil amb tots els nostres clients adaptant-nos a les seves necessitats. Per aix\u00f2 disposem de la m\u00e9s alta tecnologia en accessibilitat a tots els canals d\u2019atenci\u00f3:<\/p><p><br \/>\u00a0<strong>Canal Digital:\u00a0<\/strong>un projecte de renovaci\u00f3 amb el qual hem establert com a prioritat l\u2019acostament al client des de totes les perspectives, adaptant el web a les directrius internacionals sobre accessibilitat per aconseguir un acc\u00e9s a la informaci\u00f3 universal.\u00a0<br \/><br \/>\u00a0<strong>Canal Telef\u00f2nic<\/strong>: implantaci\u00f3 del portal de videointerpretaci\u00f3 SVIsual en col\u00b7laboraci\u00f3 amb la Confederaci\u00f3 Estatal de Persones Sordes (CNSE), que permet als usuaris la comunicaci\u00f3 a dist\u00e0ncia i en temps real amb altres persones sordes o oients.\u00a0<br \/><br \/>\u00a0<strong>Canal Presencial:<\/strong>\u00a0transformaci\u00f3 dels centres d\u2019atenci\u00f3 presencial per eliminar-ne les barreres de qualsevol tipus. Actualment tots els centres d\u2019atenci\u00f3 presencial disposen d\u2019ulleres perqu\u00e8 els clients amb dificultat visual puguin llegir la lletra petita, el 55% tenen rampes d\u2019acc\u00e9s i els centres bandera estan equipats amb un sistema de videoconfer\u00e8ncia perqu\u00e8 els clients sords es puguin comunicar en llengua de signes amb el gestor del centre a trav\u00e9s d\u2019un v\u00eddeo-int\u00e8rpret de la plataforma SVIsual.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3084\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-3084\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">\u00das de noves tecnologies<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3084\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-3084\"><p><strong>Web de Canal client<\/strong><br \/>Els clients disposen d\u2019un espai on poden fer les gestions mitjan\u00e7ant registre o sense necessitat de registrar-se, de manera que \u00e9s possible fer gestions autom\u00e0tiques les 24 hores cada dia de la setmana en les operatives m\u00e9s habituals.<br \/>S\u2019afegeix la possibilitat d\u2019enviar qualsevol consulta mitjan\u00e7ant un Xat online sense que calgui trucar.<\/p><p><strong>Web de contrataci\u00f3n <\/strong><br \/>Nou web de contractaci\u00f3 i informaci\u00f3 per a clients i no clients amb acc\u00e9s responsive i mitjan\u00e7ant qualsevol dispositiu. A m\u00e9s, permet la contractaci\u00f3 d\u2019energia i serveis adequats a llars i negocis les 24 hores del dia, els 365 dies de l\u2019any.<br \/>Tamb\u00e9 s\u2019incorpora la possibilitat de xat online en el moment de la contractaci\u00f3 o informaci\u00f3 de tarifes, amb aix\u00f2 es pret\u00e9n solucionar qualsevol dubte en el mateix moment.<\/p><p><strong>Xarxes socials<\/strong><br \/>A Espanya, Facebook, amb m\u00e9s de 60.000 seguidors, i Twitter, amb m\u00e9s de 40.000 followers, permeten tant als clients com als no clients estar informats de novetats, productes i tarifes i informaci\u00f3 d\u2019inter\u00e8s, que ens aporten un valor afegit per la immediatesa en el contacte i la proximitat.<br \/>Tamb\u00e9 estem presents actualment a Telegram per a alguna tipologia de contacte determinada.<\/p><p><strong>Confirmaci\u00f3 electr\u00f2nica de la contratacci\u00f3<\/strong><br \/>Com a adaptaci\u00f3 als requeriments de la nova Llei de venda a dist\u00e0ncia a Espanya, tramesa de la confirmaci\u00f3 de la contractaci\u00f3 mitjan\u00e7ant SMS o correu electr\u00f2nic. Fins que no es disposa de l\u2019acceptaci\u00f3 per part del client, la venda no es dona per tancada.a.\u00a0\u00a0<\/p><p><strong>APP \u00c0rea client<\/strong><br \/>App d\u2019\u00c0rea clients amb noves millores d\u2019usabilitat i disseny, que tamb\u00e9 incorpora la possibilitat de prendre les lectures mitjan\u00e7ant fotografia del comptador (Lectures OCR) i acc\u00e9s a l\u2019aplicaci\u00f3 per empremta digital.<\/p><p><strong>APP Serveis<\/strong><br \/>Nova aplicaci\u00f3 de serveis per gestionar el (SVG i SVE) manteniment i la reparaci\u00f3 dels dispositius de la llar des de qualsevol lloc i hora. M\u00e9s agilitat i comoditat en el contacte de gesti\u00f3 que el client necessita.<\/p><p><strong>Yoleogas<\/strong> <br \/>Naturgy ha llan\u00e7at a Espanya una aplicaci\u00f3 m\u00f2bil per involucrar el client en el proc\u00e9s de presa de lectura del gas.<br \/>La companyia ha desenvolupat i implantat un nou sistema de reconeixement d\u2019imatges per recollir lectures de comptador dels clients. Amb aquest sistema s\u2019aconsegueix l\u2019automatitzaci\u00f3 del proc\u00e9s de lectures i emmagatzematge de la lectura.<br \/>Entre les opcions que ofereix l&#8217;aplicaci\u00f3 es troba la configuraci\u00f3 de notificacions perqu\u00e8 l&#8217;usuari rebi un av\u00eds en el moment en qu\u00e8 ha de fer la lectura del comptador. A m\u00e9s, l\u2019aplicaci\u00f3 mostra l\u2019historial de lectures perqu\u00e8 el client pugui portar el control del consum.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9d2b0ab e-con-full e-flex e-con e-parent\" data-id=\"9d2b0ab\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3bd793a elementor-widget elementor-widget-spacer\" data-id=\"3bd793a\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Mantenim un di\u00e0leg actiu amb el client per a millorar la seguretat i la competitivitat dels nostres serveis i productes El client \u00e9s el centre de les nostres operacions, de manera que li proporcionem un servei \u00e0gil i eficient que, a m\u00e9s de complir els requisits legals i de rendibilitat, est\u00e0 alineat amb les seves [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-43021","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.naturgy.com\/ca\/wp-json\/wp\/v2\/pages\/43021","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.naturgy.com\/ca\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.naturgy.com\/ca\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.naturgy.com\/ca\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.naturgy.com\/ca\/wp-json\/wp\/v2\/comments?post=43021"}],"version-history":[{"count":12,"href":"https:\/\/www.naturgy.com\/ca\/wp-json\/wp\/v2\/pages\/43021\/revisions"}],"predecessor-version":[{"id":72560,"href":"https:\/\/www.naturgy.com\/ca\/wp-json\/wp\/v2\/pages\/43021\/revisions\/72560"}],"wp:attachment":[{"href":"https:\/\/www.naturgy.com\/ca\/wp-json\/wp\/v2\/media?parent=43021"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}