We have introduced a Spain-wide plan for vulnerable individuals, intended to reinforce and standardise the management of these customers, strengthen its partnership with community sector entities and improve relationship mechanisms with social bodies.

The plan reinforces actions we were already undertaking through some 20 measures designed to serve and protect vulnerable customers. This is why we have strengthened our team, with approximately 60 people throughout Spain who will provide support and advisory measures for vulnerable individuals as well as local, regional and national authorities.

These actions are part of our commitment to action, mitigating situations of vulnerability.
Saucepan and frying pan on a gas cooker
The Role of the Naturgy Foundation
  • Students and teachers in a classroom of the Energy School

    Energy School

    Launch of the Energy School to support local authorities in this regard.

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  • Girl taking part in the volunteer reforestation work in Mexico

    Charity volunteering

    Solidarity and commitment drive our voluntary employees to directly advise people in a situation of energy vulnerability.

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  • Attendants at a energetic course

    Support for the community sector

    We collaborate with social entities that work with vulnerable groups.


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  • Ventana de la fachada de una casa

    Property renovation

    A charity initiative aimed at improving the living conditions of vulnerable people and families by renovating their homes.

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What does Naturgy do?


We have always been aware of the energy poverty issue and the difficult situations experienced by our customers. That is why we offer easier payment methods and develop the systems needed for the rapid and flexible prioritisation of vulnerable customers.

We currently have agreements in place with various public authorities throughout Spain –especially regional governments– that allow vulnerable customers to be protected.


Find out more
Paper house

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