{"id":43023,"date":"2023-02-26T01:14:58","date_gmt":"2023-02-26T00:14:58","guid":{"rendered":"https:\/\/www.naturgy.com\/excelencia-en-el-servicio\/"},"modified":"2023-03-20T12:39:37","modified_gmt":"2023-03-20T11:39:37","slug":"service-excellence","status":"publish","type":"page","link":"https:\/\/www.naturgy.com\/en\/service-excellence\/","title":{"rendered":"Service excellence"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"43023\" class=\"elementor elementor-43023 elementor-31871\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-98cf47b e-flex e-con-boxed e-con e-parent\" data-id=\"98cf47b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-405eace8 e-con-full e-flex e-con e-parent\" data-id=\"405eace8\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-776d92d0 elementor-widget elementor-widget-shortcode\" data-id=\"776d92d0\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Home<\/span><\/p><\/nav><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e7776fc elementor-widget elementor-widget-heading\" data-id=\"6e7776fc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Service excellence<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-328e067f e-con-full e-flex e-con e-parent\" data-id=\"328e067f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4d3a1f77 elementor-widget elementor-widget-spacer\" data-id=\"4d3a1f77\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3a07ed8d e-flex e-con-boxed e-con e-parent\" data-id=\"3a07ed8d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24866d49 elementor-widget elementor-widget-image\" data-id=\"24866d49\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1150\" height=\"400\" src=\"https:\/\/www.naturgy.com\/\/app\/uploads\/2023\/03\/D_Excelencia_en_el_servicio.png\" class=\"attachment-full size-full wp-image-37196\" alt=\"\" srcset=\"https:\/\/www.naturgy.com\/\/app\/uploads\/2023\/03\/D_Excelencia_en_el_servicio.png 1150w, https:\/\/www.naturgy.com\/\/app\/uploads\/2023\/03\/D_Excelencia_en_el_servicio-300x104.png 300w, https:\/\/www.naturgy.com\/\/app\/uploads\/2023\/03\/D_Excelencia_en_el_servicio-1024x356.png 1024w, https:\/\/www.naturgy.com\/\/app\/uploads\/2023\/03\/D_Excelencia_en_el_servicio-768x267.png 768w\" sizes=\"(max-width: 1150px) 100vw, 1150px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21772a1e elementor-widget elementor-widget-heading\" data-id=\"21772a1e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">We maintain an active dialogue with customers to improve the safety and competitiveness of our services and products<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-433b0b68 elementor-widget elementor-widget-text-editor\" data-id=\"433b0b68\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tCustomers are at the centre of our operations, providing them with an agile and efficient service that not only fulfils legal and profitability requirements but also meets their needs. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-54f04205 e-con-full e-flex e-con e-parent\" data-id=\"54f04205\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-53335766 elementor-widget elementor-widget-spacer\" data-id=\"53335766\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d7abe84 e-flex e-con-boxed e-con e-parent\" data-id=\"d7abe84\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-38d2b16 elementor-widget elementor-widget-heading\" data-id=\"38d2b16\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Responsible action principles with customers<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6e343b8 e-con-full e-flex e-con e-parent\" data-id=\"6e343b8\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-92a6e17 elementor-widget elementor-widget-spacer\" data-id=\"92a6e17\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-017ad41 grid col-3 e-flex e-con-boxed e-con e-parent\" data-id=\"017ad41\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1791896 e-con-full e-flex e-con e-parent\" data-id=\"1791896\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-399b545 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"399b545\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"graficas graficas-medalla1\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62c4509 elementor-widget elementor-widget-text-editor\" data-id=\"62c4509\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Working towards ongoing improvement in <strong>security, reliability and competitiveness<\/strong> in all products and services, offering the best level of <strong>quality<\/strong> possible based on the best <strong>technology<\/strong> available.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9b89e78 e-con-full e-flex e-con e-parent\" data-id=\"9b89e78\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6205053 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"6205053\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"personas personas-gente1\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ffbe4e elementor-widget elementor-widget-text-editor\" data-id=\"8ffbe4e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tPromoting <strong>active and two-way communication<\/strong> to allow <strong>customer<\/strong> expectations and opinions to be understood and the responses from the company to be adapted to their <strong>needs<\/strong>.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ecca1e0 e-con-full e-flex e-con e-parent\" data-id=\"ecca1e0\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4f78285 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"4f78285\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"interfaz interfaz-chat\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e4622c8 elementor-widget elementor-widget-text-editor\" data-id=\"e4622c8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tFacilitating <strong>customer<\/strong> <strong>processes<\/strong> via <strong>simple<\/strong> and efficient systems.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-43684d5 e-con-full e-flex e-con e-parent\" data-id=\"43684d5\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-85e2a53 elementor-widget elementor-widget-spacer\" data-id=\"85e2a53\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-976f969 grid col-3 e-flex e-con-boxed e-con e-parent\" data-id=\"976f969\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d25d79f e-con-full e-flex e-con e-parent\" data-id=\"d25d79f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cd6c231 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"cd6c231\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"medioambiente medioambiente-hoja\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-701006d elementor-widget elementor-widget-text-editor\" data-id=\"701006d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tOffering innovative <strong>products and services<\/strong> that foster <strong>energy efficiency<\/strong> and increase company <strong>sustainability<\/strong>.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5bb0ddc e-con-full e-flex e-con e-parent\" data-id=\"5bb0ddc\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a9c4d50 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"a9c4d50\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"economia economia-carrito\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5c3604 elementor-widget elementor-widget-text-editor\" data-id=\"d5c3604\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Diversifying and expanding the <strong>commercial offering<\/strong> to include <strong>products and services<\/strong> of <strong>high added value<\/strong> that respond to <strong>changing customer needs<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-43be046 e-con-full e-flex e-con e-parent\" data-id=\"43be046\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4a39b17 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"4a39b17\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"graficas graficas-consumos\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4507949 elementor-widget elementor-widget-text-editor\" data-id=\"4507949\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tApplying <strong>technological innovation<\/strong> and <strong>available technical improvements<\/strong> as a means to maintain an <strong>efficient, secure and sustainable supply<\/strong>.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a4e8a98 e-con-full e-flex e-con e-parent\" data-id=\"a4e8a98\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-568c892 elementor-widget elementor-widget-spacer\" data-id=\"568c892\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a338a06 e-flex e-con-boxed e-con e-parent\" data-id=\"a338a06\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d57ed3e elementor-widget elementor-widget-heading\" data-id=\"d57ed3e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Customer service model <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8292233 e-con-full e-flex e-con e-parent\" data-id=\"8292233\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-88cdc6d elementor-widget elementor-widget-spacer\" data-id=\"88cdc6d\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-16de60b4 grid col-3 e-flex e-con-boxed e-con e-parent\" data-id=\"16de60b4\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-391fe955 e-con-full e-flex e-con e-parent\" data-id=\"391fe955\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7035c915 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"7035c915\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"otros otros-formacion\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36487e06 elementor-widget elementor-widget-heading\" data-id=\"36487e06\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Operational and formative<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-486317dd elementor-widget elementor-widget-text-editor\" data-id=\"486317dd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<strong>Seeks to anticipate customer needs<\/strong>\u00a0through predictive models and data analysis.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5f80dcf0 e-con-full e-flex e-con e-parent\" data-id=\"5f80dcf0\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6cc652f6 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"6cc652f6\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"oficina oficina-dis-ordenador\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-59d6ec73 elementor-widget elementor-widget-heading\" data-id=\"59d6ec73\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Technological<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63be2bb7 elementor-widget elementor-widget-text-editor\" data-id=\"63be2bb7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<strong>Commitment to a technological revolution<\/strong>\u00a0that drives customer self-management.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-11851d39 e-con-full e-flex e-con e-parent\" data-id=\"11851d39\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6aee0c82 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"6aee0c82\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"oficina oficina-documentos\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7badd979 elementor-widget elementor-widget-heading\" data-id=\"7badd979\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Contracting and affordable<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f3281c8 elementor-widget elementor-widget-text-editor\" data-id=\"4f3281c8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Construction of a model of alliances<\/strong>\u00a0with suppliers and an alignment of\u00a0<em>win-to-win<\/em>\u00a0goals.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3ab4262 e-con-full e-flex e-con e-parent\" data-id=\"3ab4262\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f616fb7 elementor-widget elementor-widget-spacer\" data-id=\"f616fb7\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-af4b58e e-flex e-con-boxed e-con e-parent\" data-id=\"af4b58e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9d788f2 elementor-widget elementor-widget-heading\" data-id=\"9d788f2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Our tools<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b563810 e-con-full e-flex e-con e-parent\" data-id=\"b563810\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-597b6ba elementor-widget elementor-widget-spacer\" data-id=\"597b6ba\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4aad0a73 e-flex e-con-boxed e-con e-parent\" data-id=\"4aad0a73\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1267eca1 has-icon elementor-widget elementor-widget-accordion\" data-id=\"1267eca1\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3081\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-3081\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Comprehensive, effective and efficient commercial offer<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3081\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-3081\"><p>Our commercial offer is targeted at households, businesses and major clients. The available products are not limited to the supply of gas and electricity but rather cover a wide range of areas.<br \/><br \/><strong>Products and services adapted to meet the needs of customers<\/strong><\/p><ul><li>Households <\/li><li>Businesses <\/li><li>Major clients<\/li><li>Natural gas and electricity <\/li><li>Natural gas, electricity and LNG<\/li><\/ul><p>\u00a0<\/p><p><strong>Energy services<\/strong><\/p><ul><li>Equipment <\/li><li>Added-value services<\/li><li>Energy efficiency and saving <\/li><li>Efficiency and sustainability<\/li><li>Energy solutions<\/li><li>Customised advice and management<\/li><\/ul><p>\u00a0<\/p><p>New products are developed to satisfy market needs, which are identified via the mechanisms in place to do so. The commercial offer seeks effectiveness and efficiency above all else:<\/p><ul><li>Effectiveness for meeting customer demands<\/li><li>Efficiency for achieving maximum competitiveness<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3082\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-3082\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Service processes adapted to all our customers <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3082\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-3082\"><p>We apply technological innovation to customer service to reduce language, cultural, literacy and disability barriers, ensuring communication with our customers is simpler and more accessible.<br \/><br \/>We have placed special focus on the most vulnerable groups as an example of our commitment to promoting simple, clear and easy communication with all our customers and adapting to their needs. That is why we have the latest accessibility technology available on all our service channels:<\/p><p><strong>Digital: <\/strong>a renovation project where the priority is for customers to get in touch in any way possible, adapting the website to the international guidelines on accessibility and ensuring universal access to the information.\u00a0<br \/><br \/><strong>Telephone<\/strong>: implementation of the SVisual video portal in partnership with the Confederaci\u00f3n Estatal de Personas Sordas (Spanish State Confederation of Deaf People) (CNSE), which enables users to communicate remotely and in real time with other deaf people or listeners.\u00a0<br \/><br \/><strong>In person:<\/strong>\u00a0transformation of service centres to eliminate any type of barrier. All the on-site service centres currently have glasses to allow those with vision difficulties to read the small letters, 55% of the centres have ramp access and the flagship centres have a video-conference system so deaf people can communicate through sign language with the centre manager via the SVisual video platform<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3083\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-3083\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Means of customer service<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3083\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-3083\"><p><strong>Customer Channel website<\/strong><br \/>Customers have a space in which to complete any necessary procedures by logging in or as visitors, enabling automatic and 24\/7 management of the most standard operations.<br \/>There is also the option to ask any question via the online chat feature, meaning that they don&#8217;t have to make phone calls.<\/p><p><strong>Contracting website<\/strong><br \/>A new website for customers and non-customers to contract products and services or obtain information with responsive access from any device. It also enables households and businesses to contract an energy supply and services 24 hours a day, 365 days a year.<br \/>An online chat service is included for contracting services or obtaining price information aimed at resolving any query there and then.<\/p><p><strong>Social Media<\/strong><br \/>A Facebook profile with more than 60,000 followers and a Twitter account with more than 40,000 followers (both in Spain) allow both customers and non-customers to stay up to date with the latest news, products, prices and information of interest, providing added value in terms of the immediate contact and approachable nature of this channel.<br \/>We are also present on Telegram for any kind of specific contact.<\/p><p><strong>Online contract confirmation<\/strong><br \/>In order to meet the requirements of the new Spanish Distance Selling Act, we send confirmation of the contract by SMS or email. The sale is not confirmed until acceptance is received from the customer.<\/p><p><strong>Costumer Area app<\/strong><br \/>The Customer Area app includes a number of new usability and design improvements, also incorporating the option to take meter readings using a camera (OCR Readings) and fingerprint access to the app.<\/p><p><strong>Services app<\/strong><br \/>A new services app for managing the (SVG and SVE) maintenance and repair of household devices from anywhere at any time. Increased flexibility and convenience for the customer when managing any issues.<br \/>Yoleogas Naturgy has launched a mobile app in Spain to involve the customer themselves in the gas meter reading process.<br \/>The company has developed and implemented a new image recognition system for taking customer meter readings. This system effectively automates the meter reading and data storage process.<br \/>Among the options offered by the app is the possibility to configure notifications so that users are told when a meter reading is required. Furthermore, the app shows a list of past readings so customers can monitor their consumption.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3084\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-3084\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Use of new technologies<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3084\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-3084\"><p><strong>Web de Canal cliente <\/strong><br \/>Los clientes disponen de un espacio donde realizar sus gestiones mediante registro o sin necesidad de \u00e9l, posibilitando la gesti\u00f3n autom\u00e1tica y durante 24h x 7 d\u00edas a la semana en las operativas m\u00e1s habituales.<br \/>Se a\u00f1ade la posibilidad de realizar cualquier consulta mediante Chat online sin necesidad de realizar una llamada.<\/p><p><strong>Web de contrataci\u00f3n <\/strong><br \/>Nueva web de contrataci\u00f3n e informaci\u00f3n para clientes y no clientes con acceso responsive y mediante cualquier dispositivo. Adicionalmente, permite la contrataci\u00f3n de energ\u00eda y servicios adecuados a hogares y negocios las 24 horas del d\u00eda, los 365 d\u00edas del a\u00f1o.<br \/>Tambi\u00e9n se incorpora la posibilidad de chat online en el momento de la contrataci\u00f3n o informaci\u00f3n de tarifas, con ello se pretende solucionar cualquier duda en el mismo momento.<\/p><p><strong>Redes sociales <\/strong><br \/>En Espa\u00f1a Facebook con m\u00e1s de 60.000 seguidores y Twitter con m\u00e1s de 40.000 followers, permiten tanto a los clientes como a los no clientes estar informados de novedades, productos y tarifas e informaci\u00f3n de inter\u00e9s, que nos aportan un valor a\u00f1adido por la inmediatez en el contacto y la proximidad.<br \/>Tambi\u00e9n estamos presentes en la actualidad, en Telegram para alguna tipolog\u00eda de contacto determinada.<\/p><p><strong>Confirmaci\u00f3n electr\u00f3nica de la contrataci\u00f3n <\/strong><br \/>Como adaptaci\u00f3n a los requerimientos de la nueva Ley de Venta a Distancia en Espa\u00f1a, env\u00edo de confirmaci\u00f3n de la contrataci\u00f3n mediante SMS o correo electr\u00f3nico. Hasta no disponer de la aceptaci\u00f3n por parte del cliente, la venta no se da por cerrada.<\/p><p><strong>APP Area cliente <\/strong><br \/>App de \u00c1rea clientes con nuevas mejoras de usabilidad y dise\u00f1o, incorporando adicionalmente la posibilidad de realizar las lecturas mediante fotograf\u00eda del contador (Lecturas OCR) y acceso a la aplicaci\u00f3n mediante huella digital.<\/p><p><strong>APP Servicios <\/strong><br \/>Nueva aplicaci\u00f3n de servicios para gestionar el (SVG y SVE) mantenimiento y reparaci\u00f3n de los dispositivos del hogar desde cualquier lugar y hora. Mayor agilidad y comodidad en el contacto de gesti\u00f3n que el cliente necesita.<\/p><p><strong>Yoleogas<\/strong> <br \/>Naturgy ha lanzado en Espa\u00f1a una aplicaci\u00f3n m\u00f3vil para involucrar al propio cliente en el proceso de toma de lectura del gas.<br \/>La compa\u00f1\u00eda ha desarrollado e implantado un nuevo sistema de reconocimiento de im\u00e1genes para recoger lecturas de contador de los clientes. Con este sistema se consigue la automatizaci\u00f3n del proceso de lecturas y almacenamiento de lectura.<br \/>Entre las opciones que ofrece la aplicaci\u00f3n, se encuentra la configuraci\u00f3n de notificaciones para que el usuario reciba un aviso en el momento en que debe realizar la lectura del contador. Adem\u00e1s, la aplicaci\u00f3n muestra el hist\u00f3rico de lecturas para que el cliente pueda llevar el control de su consumo.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9d2b0ab e-con-full e-flex e-con e-parent\" data-id=\"9d2b0ab\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3bd793a elementor-widget elementor-widget-spacer\" data-id=\"3bd793a\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>We maintain an active dialogue with customers to improve the safety and competitiveness of our services and products Customers are at the centre of our operations, providing them with an agile and efficient service that not only fulfils legal and profitability requirements but also meets their needs. Responsible action principles with customers Working towards ongoing [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-43023","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.naturgy.com\/en\/wp-json\/wp\/v2\/pages\/43023","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.naturgy.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.naturgy.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.naturgy.com\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.naturgy.com\/en\/wp-json\/wp\/v2\/comments?post=43023"}],"version-history":[{"count":8,"href":"https:\/\/www.naturgy.com\/en\/wp-json\/wp\/v2\/pages\/43023\/revisions"}],"predecessor-version":[{"id":53920,"href":"https:\/\/www.naturgy.com\/en\/wp-json\/wp\/v2\/pages\/43023\/revisions\/53920"}],"wp:attachment":[{"href":"https:\/\/www.naturgy.com\/en\/wp-json\/wp\/v2\/media?parent=43023"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}