{"id":43025,"date":"2023-02-26T01:14:58","date_gmt":"2023-02-26T00:14:58","guid":{"rendered":"https:\/\/www.naturgy.com\/excelencia-en-el-servicio\/"},"modified":"2023-04-26T12:40:43","modified_gmt":"2023-04-26T10:40:43","slug":"excelencia-no-servizo","status":"publish","type":"page","link":"https:\/\/www.naturgy.com\/gl\/excelencia-no-servizo\/","title":{"rendered":"Excelencia no servizo"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"43025\" class=\"elementor elementor-43025 elementor-31871\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-98cf47b e-flex e-con-boxed e-con e-parent\" data-id=\"98cf47b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-405eace8 e-con-full e-flex e-con e-parent\" data-id=\"405eace8\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-776d92d0 elementor-widget elementor-widget-shortcode\" data-id=\"776d92d0\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Comeza<\/span><\/p><\/nav><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e7776fc elementor-widget elementor-widget-heading\" data-id=\"6e7776fc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Excelencia no servizo<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-328e067f e-con-full e-flex e-con e-parent\" data-id=\"328e067f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4d3a1f77 elementor-widget elementor-widget-spacer\" data-id=\"4d3a1f77\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-873cb5b e-flex e-con-boxed e-con e-parent\" data-id=\"873cb5b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-406c698 elementor-widget elementor-widget-image\" data-id=\"406c698\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1150\" height=\"400\" src=\"https:\/\/www.naturgy.com\/\/app\/uploads\/2023\/03\/D_Excelencia_en_el_servicio-1.png\" class=\"attachment-full size-full wp-image-58412\" alt=\"\" srcset=\"https:\/\/www.naturgy.com\/\/app\/uploads\/2023\/03\/D_Excelencia_en_el_servicio-1.png 1150w, https:\/\/www.naturgy.com\/\/app\/uploads\/2023\/03\/D_Excelencia_en_el_servicio-1-300x104.png 300w, https:\/\/www.naturgy.com\/\/app\/uploads\/2023\/03\/D_Excelencia_en_el_servicio-1-1024x356.png 1024w, https:\/\/www.naturgy.com\/\/app\/uploads\/2023\/03\/D_Excelencia_en_el_servicio-1-768x267.png 768w\" sizes=\"(max-width: 1150px) 100vw, 1150px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2adfa7d elementor-widget elementor-widget-spacer\" data-id=\"2adfa7d\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-534b107 elementor-widget elementor-widget-heading\" data-id=\"534b107\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Mantemos un di\u00e1logo activo co cliente para mellorar a seguridade e a competitividade dos nosos servizos e produtos<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a1187c elementor-widget elementor-widget-text-editor\" data-id=\"9a1187c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>O cliente \u00e9 o centro das nosas operaci\u00f3ns: proporcion\u00e1moslle un servizo \u00e1xil e eficiente que, ademais de cumprir cos requisitos legais e de rendibilidade, est\u00e1 ali\u00f1ado coas s\u00faas necesidades.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-db3fc6d e-con-full e-flex e-con e-parent\" data-id=\"db3fc6d\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d3123a4 elementor-widget elementor-widget-spacer\" data-id=\"d3123a4\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d59904c e-flex e-con-boxed e-con e-parent\" data-id=\"d59904c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a1d9f62 elementor-widget elementor-widget-heading\" data-id=\"a1d9f62\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Principios de actuaci\u00f3n responsable co cliente<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d5d8384 e-con-full e-flex e-con e-parent\" data-id=\"d5d8384\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2360914 elementor-widget elementor-widget-spacer\" data-id=\"2360914\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-94f93dc grid col-3 e-flex e-con-boxed e-con e-parent\" data-id=\"94f93dc\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-fdef1e7 e-con-full e-flex e-con e-parent\" data-id=\"fdef1e7\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-47f2225 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"47f2225\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"graficas graficas-medalla1\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec2614a elementor-widget elementor-widget-text-editor\" data-id=\"ec2614a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Traballar para a mellora continua da <strong>seguridade, fiabilidade e competitividade<\/strong> de todos os produtos e servizos, ofrecendo o <strong>maior nivel de calidade posible<\/strong> en funci\u00f3n das mellores t\u00e9cnicas dispo\u00f1ibles.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-014ae95 e-con-full e-flex e-con e-parent\" data-id=\"014ae95\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c44b7a5 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"c44b7a5\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"personas personas-gente1\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc23483 elementor-widget elementor-widget-text-editor\" data-id=\"dc23483\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Promover unha <strong>comunicaci\u00f3n activa e bidireccional<\/strong> que permita entender as expectativas e opini\u00f3ns dos clientese <strong>adaptar as respostas<\/strong> da empresa \u00e1s s\u00faas <strong>necesidades.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-858bc73 e-con-full e-flex e-con e-parent\" data-id=\"858bc73\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c7e64e elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"2c7e64e\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"interfaz interfaz-chat\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61a5cd9 elementor-widget elementor-widget-text-editor\" data-id=\"61a5cd9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Facilitar<\/strong> as xesti\u00f3ns dos <strong>clientes<\/strong> a trav\u00e9s dunha operativa <strong>simple e eficiente.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1a8a686 e-con-full e-flex e-con e-parent\" data-id=\"1a8a686\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c087753 elementor-widget elementor-widget-spacer\" data-id=\"c087753\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-85565a2 grid col-3 e-flex e-con-boxed e-con e-parent\" data-id=\"85565a2\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8cbefab e-con-full e-flex e-con e-parent\" data-id=\"8cbefab\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca41058 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"ca41058\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"medioambiente medioambiente-hoja\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7add1c7 elementor-widget elementor-widget-text-editor\" data-id=\"7add1c7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ofertar produtos e servizos innovadores que <strong>promovan a eficiencia enerx\u00e9tica<\/strong> e contrib\u00faan <strong>\u00e1 sustentabilidade<\/strong> da sociedade.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b570280 e-con-full e-flex e-con e-parent\" data-id=\"b570280\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-55b7dd3 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"55b7dd3\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"economia economia-carrito\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33740ba elementor-widget elementor-widget-text-editor\" data-id=\"33740ba\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Diversificar e ampliar<\/strong> a oferta comercial inclu\u00edndo produtos e servizos de <strong>alto valor engadido<\/strong> que respondan \u00e1 evoluci\u00f3n das <strong>necesidades dos clientes.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c508db4 e-con-full e-flex e-con e-parent\" data-id=\"c508db4\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-62c5bb2 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"62c5bb2\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"graficas graficas-consumos\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb1c8eb elementor-widget elementor-widget-text-editor\" data-id=\"fb1c8eb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Aplicar a <strong>innovaci\u00f3n tecnol\u00f3xica<\/strong> e as mellores t\u00e9cnicas dispo\u00f1ibles como medio para manter unha subministraci\u00f3n <strong>eficiente, segura e sustentable.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1a55786 e-con-full e-flex e-con e-parent\" data-id=\"1a55786\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-484a397 elementor-widget elementor-widget-spacer\" data-id=\"484a397\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b3e192c e-flex e-con-boxed e-con e-parent\" data-id=\"b3e192c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6bc4da8 elementor-widget elementor-widget-heading\" data-id=\"6bc4da8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Modelo de atenci\u00f3n ao cliente <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c01baa0 e-con-full e-flex e-con e-parent\" data-id=\"c01baa0\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-294d373 elementor-widget elementor-widget-spacer\" data-id=\"294d373\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ce0dbeb grid col-3 e-flex e-con-boxed e-con e-parent\" data-id=\"ce0dbeb\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-20f836a e-con-full e-flex e-con e-parent\" data-id=\"20f836a\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-136d53f elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"136d53f\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"otros otros-formacion\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e9e2d1b elementor-widget elementor-widget-heading\" data-id=\"e9e2d1b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Operativo e formativo<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea53a82 elementor-widget elementor-widget-text-editor\" data-id=\"ea53a82\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Busca anticiparse \u00e1s necesidades\u00a0<\/strong>que formulan os clientes a trav\u00e9s de modelos preditivos e an\u00e1lise de datos<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-48d7ea9 e-con-full e-flex e-con e-parent\" data-id=\"48d7ea9\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e855929 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"e855929\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"oficina oficina-dis-ordenador\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71ac17a elementor-widget elementor-widget-heading\" data-id=\"71ac17a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Tecnol\u00f3xico<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b21ac05 elementor-widget elementor-widget-text-editor\" data-id=\"b21ac05\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Aposta por unha revoluci\u00f3n tecnol\u00f3xica<\/strong>\u00a0que impulse a autoxesti\u00f3n dos clientes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a25058c e-con-full e-flex e-con e-parent\" data-id=\"a25058c\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4af15ab elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"4af15ab\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"oficina oficina-documentos\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b89d34a elementor-widget elementor-widget-heading\" data-id=\"b89d34a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Contrataci\u00f3n e econ\u00f3mico<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c6b3fa6 elementor-widget elementor-widget-text-editor\" data-id=\"c6b3fa6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Construci\u00f3n dun modelo de alianzas<\/strong>\u00a0cos provedores e un ali\u00f1amento dos obxectivos\u00a0<em>win-to-win.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b266c92 e-con-full e-flex e-con e-parent\" data-id=\"b266c92\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c413cb elementor-widget elementor-widget-spacer\" data-id=\"9c413cb\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7bdddac e-flex e-con-boxed e-con e-parent\" data-id=\"7bdddac\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2bb497a elementor-widget elementor-widget-heading\" data-id=\"2bb497a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">As nosas ferramentas<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5aa67f6 e-con-full e-flex e-con e-parent\" data-id=\"5aa67f6\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1c01e70 elementor-widget elementor-widget-spacer\" data-id=\"1c01e70\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c48f080 e-flex e-con-boxed e-con e-parent\" data-id=\"c48f080\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8fd5cb2 has-icon elementor-widget elementor-widget-accordion\" data-id=\"8fd5cb2\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1501\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1501\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Oferta comercial completa, eficaz y eficiente<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1501\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1501\"><p>A nosa oferta comercial est\u00e1 dirixida a fogares, negocios e grandes clientes. Os produtos ofrecidos non se limitan \u00e1 subministraci\u00f3n de gas e electricidade, sen\u00f3n que tam\u00e9n abranguen outros \u00e1mbitos.<br \/><br \/><strong>Produtos e servizos adaptados \u00e1s necesidades do cliente<\/strong><\/p><ul><li>Fogares <\/li><li>Negocios <\/li><li>Grandes Clientes<\/li><li>Gas natural e electricidade <\/li><li>Gas natural, electricidade e GNL<\/li><\/ul><p>\u00a0<\/p><p><strong>Servicios energ\u00e9ticos<\/strong><\/p><ul><li>Equipamento <\/li><li>Servizos de Valor Engadido<\/li><li>Aforro e eficiencia enerx\u00e9tica <\/li><li>Eficiencia w sostenibilidade<\/li><li>Soluci\u00f3ns enerx\u00e8ticas<\/li><li>Xesti\u00f3n e asesoramento personalizado<\/li><\/ul><p>\u00a0<\/p><p>O desenvolvemento de novos produtos real\u00edzase sobre a base das necesidades detectadas mediante os mecanismos habilitados. A oferta comercial busca a eficacia e a eficiencia por enriba doutros factores:<\/p><ul><li>Eficacia para satisfacer a demanda dos clientes.<\/li><li>Eficiencia para alcanzar a m\u00e1xima competitividade<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1502\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1502\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Medios de atenci\u00f3n ao cliente<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1502\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1502\"><p><strong>Canle Dixital <\/strong><br \/>A nosa web ofrece aos clientes e non clientes, informaci\u00f3n en li\u00f1a e consellos de forma pr\u00e1ctica e sinxela, sobre aforro enerx\u00e9tico, climatizaci\u00f3n, iluminaci\u00f3n e electrodom\u00e9sticos eficientes, para que os clientes aforren nas s\u00faas facturas de forma moi sinxela e permite a contrataci\u00f3n de enerx\u00eda e servizos. A trav\u00e9s da \u00c1rea Clientes e a App os clientes dispo\u00f1en dun amplo cat\u00e1logo de funcionalidades para que autoxestionen os seus datos, facturas e contratos de forma directa, \u00e1xil e eficaz.<\/p><p><strong>Canal Telef\u00f3nico <\/strong><br \/>O servizo telef\u00f3nico ofrece un trato personalizado e especializado, con tecnolox\u00eda preditiva para atender as petici\u00f3ns dos clientes, adaptando cada soluci\u00f3n \u00e1s s\u00faas caracter\u00edsticas.<\/p><p><strong>Oficina de Garant\u00eda <\/strong><br \/>A Oficina de Garant\u00eda atende os organismos que representan os clientes, adaptando os protocolos oficiais e administrativos para lograr un trato m\u00e1is simple, \u00e1xil e sinxelo para os clientes.<\/p><p><strong>Canal Presencial- Centros <\/strong><br \/>Nas nosas oficinas, os clientes encontran o trato directo e pr\u00f3ximo nas diversas solicitudes que requiren da nosa atenci\u00f3n: informaci\u00f3n, contrataci\u00f3n de produtos e servizos con asesoramento personalizado e resoluci\u00f3n de incidencias.<\/p><p><strong>Canal Presencial- Gestor Personal <\/strong><br \/>A nosa estrutura territorial de xestores persoais ofrece un servizo exclusivo, atendendo as necesidades dos clientes in situ. Facilitan a actividade comercial dos clientes a trav\u00e9s de asesoramento de produtos e servizos, soluci\u00f3ns de eficiencia enerx\u00e9tica, facilitadores dixitais de xesti\u00f3n dom\u00f3tica e alta tecnolox\u00eda en mobilidade.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1503\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1503\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Procesos de atenci\u00f3n adaptados a todos os clientes <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1503\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1503\"><p>Aplicamos a innovaci\u00f3n tecnol\u00f3xica ao servizo de atenci\u00f3n ao cliente para reducir as barreiras ling\u00fc\u00edsticas, culturais, de alfabetizaci\u00f3n ou discapacidade, co fin de facer m\u00e1is accesible e simple a comunicaci\u00f3n cos nosos clientes.<\/p><p>Puxemos especial foco nos colectivos m\u00e1is vulnerables como exemplo do noso compromiso en promover unha comunicaci\u00f3n simple, clara e doada con todos os nosos clientes adapt\u00e1ndonos \u00e1s s\u00faas necesidades. Por iso dispo\u00f1emos da m\u00e1is alta tecnolox\u00eda en accesibilidade en todas as canles de atenci\u00f3n:<\/p><p><strong>&gt; Canle Dixital:<\/strong> un proxecto de renovaci\u00f3n co que puxemos como prioridade o achegamento ao cliente dende todas as perspectivas, adaptando a web \u00e1s directrices internacionais sobre accesibilidade, logrando un acceso \u00e1 informaci\u00f3n universal. .<\/p><p><strong>&gt; Canle Telef\u00f2nica:<\/strong> implantaci\u00f3n do portal de v\u00eddeo interpretaci\u00f3n SVIsual en colaboraci\u00f3n coa Confederaci\u00f3n Estatal de Persoas Xordas (CNSE) que lles permite aos usuarios a comunicaci\u00f3n a distancia e en tempo real con outras persoas xordas ou o\u00edntes. .<\/p><p><strong>&gt; Canle Presencial:<\/strong> transformaci\u00f3n de centros de atenci\u00f3n presencial para eliminar as barreiras de calquera tipo. Actualmente todos os centros de atenci\u00f3n presencial dispo\u00f1en de lentes para que os clientes con dificultade visual poidan ler a letra pequena, o 55 % dispo\u00f1en de ramplas de acceso e os centros bandeira dispo\u00f1en dun sistema de videoconferencia para que os clientes xordos se poidan comunicar en lingua de signos co xestor do centro a trav\u00e9s dun v\u00eddeo-int\u00e9rprete da plataforma SVIsual.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1504\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1504\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Uso de novas tecnolox\u00edas<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1504\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1504\"><p><strong>Web de Canle cliente <\/strong><br \/>Os clientes dispo\u00f1en dun espazo onde realizar as s\u00faas xesti\u00f3ns mediante rexistro ou sen necesidade del, posibilitando a xesti\u00f3n autom\u00e1tica e durante 24 h x 7 d\u00edas \u00e1 semana nas operativas m\u00e1is habituais.<br \/>Eng\u00e1dese a posibilidade de realizar calquera consulta mediante Chat en li\u00f1a sen necesidade de realizar unha chamada.<\/p><p><strong>Web de contrataci\u00f3n <\/strong><br \/>Nova web de contrataci\u00f3n e informaci\u00f3n para clientes e non clientes con acceso responsive e mediante calquera dispositivo. Adicionalmente, permite a contrataci\u00f3n de enerx\u00eda e servizos adecuados a fogares e negocios as 24 horas do d\u00eda, os 365 d\u00edas do ano.<br \/>Tam\u00e9n se incorpora a posibilidade de chat en li\u00f1a no momento da contrataci\u00f3n ou informaci\u00f3n de tarifas, con iso pret\u00e9ndese solucionar calquera d\u00fabida no mesmo momento.<\/p><p><strong>Redes sociais <\/strong><br \/>En Espa\u00f1a Facebook con m\u00e1is de 60 000 seguidores e Twitter con m\u00e1is de 40 000 followers, permiten tanto aos clientes como aos non clientes estar informados de novidades, produtos e tarifas e informaci\u00f3n de interese, que nos achegan un valor engadido pola inmediatez no contacto e a proximidade.<br \/>Tam\u00e9n estamos presentes na actualidade en Telegram para algunha tipolox\u00eda de contacto determinada.<\/p><p><strong>Confirmaci\u00f3n electr\u00f3nica da contrataci\u00f3n <\/strong><br \/>Como adaptaci\u00f3n aos requirimentos da nova Lei de venda a distancia en Espa\u00f1a, env\u00edo de confirmaci\u00f3n da contrataci\u00f3n mediante SMS ou correo electr\u00f3nico. Ata non dispo\u00f1er da aceptaci\u00f3n por parte do cliente, a venda non se d\u00e1 por pechada.<\/p><p><strong>APP Area cliente <\/strong><br \/>App de \u00c1rea clientes con novas melloras de usabilidade e dese\u00f1o, incorporando adicionalmente a posibilidade de realizar as lecturas mediante fotograf\u00eda do contador (Lecturas OCR) e acceso \u00e1 aplicaci\u00f3n mediante impresi\u00f3n dixital.<\/p><p><strong>APP Servizos <\/strong><br \/>Nova aplicaci\u00f3n de servizos para xestionar o (SVG e SVE) mantemento e reparaci\u00f3n dos dispositivos do fogar dende calquera lugar e hora. Maior axilidade e comodidade no contacto de xesti\u00f3n que o cliente necesita.<\/p><p><strong>Yoleogas<\/strong><br \/>Naturgy lanzou en Espa\u00f1a unha aplicaci\u00f3n m\u00f3bil para involucrar o propio cliente no proceso de toma de lectura do gas.<br \/>A compa\u00f1\u00eda desenvolveu e implantou un novo sistema de reco\u00f1ecemento de imaxes para recoller lecturas de contador dos clientes. Con este sistema cons\u00e9guese a automatizaci\u00f3n do proceso de lecturas e almacenamento de lectura.<br \/>Entre as opci\u00f3ns que ofrece a aplicaci\u00f3n, enc\u00f3ntrase a configuraci\u00f3n de notificaci\u00f3ns para que o usuario reciba un aviso no momento en que debe realizar a lectura do contador. Ademais, a aplicaci\u00f3n mostra o hist\u00f3rico de lecturas para que o cliente poida levar o control do seu consumo.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fc24573 e-con-full e-flex e-con e-parent\" data-id=\"fc24573\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21445ef elementor-widget elementor-widget-spacer\" data-id=\"21445ef\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Mantemos un di\u00e1logo activo co cliente para mellorar a seguridade e a competitividade dos nosos servizos e produtos O cliente \u00e9 o centro das nosas operaci\u00f3ns: proporcion\u00e1moslle un servizo \u00e1xil e eficiente que, ademais de cumprir cos requisitos legais e de rendibilidade, est\u00e1 ali\u00f1ado coas s\u00faas necesidades. Principios de actuaci\u00f3n responsable co cliente Traballar para [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-43025","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.naturgy.com\/gl\/wp-json\/wp\/v2\/pages\/43025","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.naturgy.com\/gl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.naturgy.com\/gl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.naturgy.com\/gl\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.naturgy.com\/gl\/wp-json\/wp\/v2\/comments?post=43025"}],"version-history":[{"count":7,"href":"https:\/\/www.naturgy.com\/gl\/wp-json\/wp\/v2\/pages\/43025\/revisions"}],"predecessor-version":[{"id":72403,"href":"https:\/\/www.naturgy.com\/gl\/wp-json\/wp\/v2\/pages\/43025\/revisions\/72403"}],"wp:attachment":[{"href":"https:\/\/www.naturgy.com\/gl\/wp-json\/wp\/v2\/media?parent=43025"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}