Energy vulnerability

People should be our top priority, especially vulnerable groups in need of protection. That is the reason behind our Energy Vulnerability Plan, which establishes our strategy to help alleviate this social scourge. The Plan was established in 2017 and has continued to evolve and adapt to the changing situation each year.

Various areas of the company work on the plan, the two main ones being the Naturgy Foundation and the customers area. It seeks to go further than merely complying with current legislation and promotes collaboration agreements with the various public and private bodies involved, as the basis for all other actions associated with the Plan.

What does Naturgy do?

We have always been aware of the energy poverty issue and the difficult situations experienced by our customers. That is why we offer easier payment methods and develop the systems needed for the rapid and flexible prioritisation of vulnerable customers.

We currently have agreements in place with various public authorities throughout Spain –especially regional governments– that allow vulnerable customers to be protected.

The Role of the Naturgy Foundation

Property renovation

A charity initiative aimed at improving the living conditions of vulnerable families by renovating their homes.

Energy School

The Energy School educates social services professionals and families on matters related to energy efficiency and responsible consumption.

Prize for the best social energy initiative

We put the spotlight on people, entities or institutions that stand out in the social domain, directly or indirectly linked to energy.

Energy volunteering

Solidarity and commitmentdrive our employee volunteers to directly advise people in a situation of energy vulnerability.

Acces to energy

We carry out our activities in areas where the entire population does not have access to energy, and it is our priority to help people living in these zones. That is why we actively work to develop distribution networks in order to offer these customers a secure supplied.

We are also aware of the different issues and situations that can make it difficult to pay for energy. For that reason, we use a series of  mechanisms to facilitate supply continuity and protect vulnerable customers. Furthermore, we have always had a proactive policy to combat energy poverty that protects vulnerable customers in Spain by fulfilling current legislation and promoting collaboration agreements with several public and private organisms.

Useful information

Energy Vulnerability Plan